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Store Policy

Customer Care

At TAHLIA Teas, we are committed to providing exceptional customer service. Here’s how we ensure your experience with us is seamless and enjoyable:

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Contact Us:
For any inquiries or assistance, please reach out to us through our contact form or email. We strive to respond within 24 hours on business days.

 

Our Services:
We offer detailed information about our products and services to help you make informed decisions. Whether you need help selecting the perfect tea or have questions about an order, we are here to assist you.

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Customer Confidence:
We believe in building trust with our customers by being transparent, responsive, and dedicated to quality. Your satisfaction is our priority, and we continuously work to exceed your expectations.

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About Us:
TAHLIA Teas is passionate about bringing you the finest teas. Our mission is to provide a delightful sensory tea experience with a focus on quality, sustainability, and customer happiness.

 

Feel free to reach out to us with any queries or feedback. We're here to help!

Privacy & Safety

This Privacy Policy explains how TAHLIA Teas ("we," "us," or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from our site.

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Collecting Personal Information:
We gather information about your device, interaction with the site, and necessary purchase details. This includes your name, email, payment details, and more. We use this data to process orders, improve our services, and provide customer support.

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Device Information:
- Collected Information: Browser version, IP address, time zone, cookie data, viewed products, and search terms.
- Purpose: To ensure the site functions properly and to analyze site usage.
- Collection Method: Automatically via cookies, log files, web beacons, tags, or pixels.
- Disclosure: Shared with service providers like Wix for processing and analytics.

 

Order Information:
- Collected Information: Name, billing and shipping addresses, payment information, email, and phone number.
- Purpose: To fulfill orders, process payments, arrange shipping, send invoices/order confirmations, communicate with you, and prevent fraud.
- Collection Method: Directly from you during the purchase process.
- Disclosure: Shared with service providers like Wix and other necessary vendors.

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Customer Support Information:
- Collected Information: Data required to provide support.
- Purpose: To assist with customer inquiries and issues.
- Collection Method: Directly from you when you contact us.
- Disclosure: Shared with support service providers as needed.

 

Minors:
Our site is not intended for children under 16. We do not knowingly collect information from children. If you believe your child has provided us with Personal Information, please contact us to request deletion.

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Sharing Personal Information:
We share your information with third-party service providers to help us deliver our services. This includes:
- WIX: For online store operations and payment processing.
- Compliance: To comply with legal requirements or protect our rights.

 

Behavioral Advertising:
We use your information to provide targeted advertisements and marketing communications. For example:
- Google Analytics: Helps us understand site usage. 

--You can read more about how Google uses your Personal Information  here:

https://policies.google.com/privacy?hl=en.

You can also opt-out of Google Analytics here:

 https://tools.google.com/dlpage/gaoptout.
- Advertising Partners: We share usage data for targeted ads.

Opt-Out Options:
- Facebook: [Ad Settings]

- Google: [Ad Settings]
- Bing: [Ad Settings]
- Digital Advertising Alliance: [Opt-Out Portal]

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Using Personal Information:
We use your data to offer products, process payments, ship orders, and keep you updated on new products and offers.

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Lawful Basis (GDPR):
For EEA residents, we process your data based on:
- Your consent.
- Contract performance.
- Legal obligations.
- Vital interests protection.
- Public interest tasks.
- Legitimate interests that do not override your rights.

 

Retention:
We retain your data for our records unless you request deletion.

 

Automatic Decision-Making:
We do not engage in significant automated decision-making with legal effects. Wix uses limited automated decision-making to prevent fraud.

 

Cookies:
Cookies enhance your browsing experience by remembering preferences and providing analytics. We use various cookies for functionality, performance, advertising, and social media integration.

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Do Not Track:
We do not alter data practices in response to "Do Not Track" signals.

 

Changes:
We may update this policy to reflect changes in practices or for legal reasons.

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Contact:
For privacy inquiries, contact us at info@tahliateas.com 

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Last updated: July 24, 2024

Payment Methods

- Credit/Debit Cards
- PAYPAL

- Apple/Google Pay

- Cash, but only when you visit us in person at local markets!

Payment Methods
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